Jobcentre Plus (Welsh: Canolfan byd Gwaith; Scottish Gaelic: Ionad Obrach is Eile) is a brand used by the Department for Work and Pensions in the United Kingdom.
From 2002 to 2011, Jobcentre Plus was an executive agency which reported directly to the Minister of State for Employment. It was formed by the amalgamation of two agencies, the Employment Service, which operated Jobcentres, and the Benefits Agency, which ran social security offices.
A travel to work area (TTWA) is a statistical tool used by UK Government agencies and local authorities, especially by the Department for Work and Pensions and Jobcentres, to indicate an area where the population would generally commute to a larger town, city or conurbation for the purposes of employment.
The Department for Work and Pensions (DWP) is a ministerial department of the Government of the United Kingdom. It is responsible for welfare, pensions and child maintenance policy. As the UK's biggest public service department it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. It is the second-largest governmental department in terms of employees, and the largest in terms of expenditure (£297 billion as of September 2025).
The department has two delivery services: Jobcentre Plus administers working age benefits: Universal Credit, Jobseeker's Allowance and Employment and Support Allowance; the Child Maintenance Service provides the statutory child support scheme. DWP also administers State Pension, Pension Credit, disability benefits such as Personal Independence Payment, and support for life events from Maternity Allowance to bereavement benefits.
The Benefits Agency (BA) was an executive agency of the British Department of Social Security (subsequently the Department for Work and Pensions), set up in 1991 to "create and deliver an active modern social security service, which encourages and enables independence and aims to pay the right money at the right time". The BA was merged with the Employment Service in April 2001 to form Jobcentre Plus.