A flight attendant is a member of the aircrew whose primary responsibility is to ensure the safety of passengers in the cabin of an aircraft across all stages of flight. Their secondary duty is to see to the comfort of passengers. Flight attendants are also known as a steward (MASC) or stewardess (FEM), or air host (MASC) or air hostess (FEM) and are collectively referred to as cabin crew.
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👉 Flight attendant in the context of Affective labour
Emotional labor is the act of managing one's own emotions and the emotions of others to meet job or relationship expectations. It requires the capacity to manage and produce a feeling to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers. This includes analysis and decision-making in terms of the expression of emotion, whether actually felt or not, as well as its opposite: the suppression of emotions that are felt but not expressed. This is done so as to produce a certain feeling in the customer or client that will allow the company or organization to succeed.
Roles that have been identified as requiring emotional labor include those involved in education, public administration, law, childcare, health care, social work, hospitality, media, advocacy, aviation and espionage. As particular economies move from a manufacturing to a service-based economy, more workers in a variety of occupational fields are expected to manage their emotions according to employer demands when compared to sixty years ago.
In this Dossier
Flight attendant in the context of Pilot (aeronautics)
An aircraft pilot, or aviator, is an individual who controls an aircraft's flight by operating its directional controls. Other aircrew members, such as navigators and flight engineers, are also considered aviators because they assist in operating the aircraft’s navigation and engine systems. Aircrew members like drone operators, flight attendants, mechanics, and ground crew are not classified as aviators.
To recognize pilots' qualifications and responsibilities, most militaries and many airlines around the world award aviator badges to their pilots.
Flight attendant in the context of Passenger
A passenger is a person who travels in a vehicle, but does not bear any responsibility for the tasks required for that vehicle to arrive at its destination or otherwise operate the vehicle, and is not a steward. The vehicles may be bicycles, buses, cars, passenger trains, airliners, ships, ferryboats, personal watercraft, all terrain vehicles, snowmobiles, and other methods of transportation.
Crew members (if any), as well as the driver or pilot of the vehicle, are usually not considered to be passengers. For example, a flight attendant on an airline would not be considered a passenger while on duty and the same with those working in the kitchen or restaurant on board a ship as well as cleaning staff, but an employee riding in a company car being driven by another person would be considered a passenger, even if the car was being driven on company business.
Flight attendant in the context of Cabin (aircraft)
An aircraft cabin is the section of an aircraft in which passengers travel. Most modern commercial aircraft are pressurized, as cruising altitudes are high enough such that the surrounding atmosphere is too thin for passengers and crew to breathe.
In commercial air travel, particularly in airliners, cabins may be divided into several parts. These can include travel class sections in medium and large aircraft, areas for flight attendants, the galley, and storage for in-flight service. Seats are mostly arranged in rows and aisles. The higher the travel class, the more space is provided. Cabins of the different travel classes are often divided by curtains, sometimes called class dividers. Passengers are not usually allowed to visit higher travel class cabins in commercial flights.