Telephone counseling (also known as telephone therapy, telephone-based or telephone-delivered psychological treatment) refers to the use of the telephone to deliver any type of psychological treatment or therapy (such as cognitive behavioral therapy) for mental health difficulties (like depression, anxiety). Telephone therapy can be as effective as traditional, face-to-face therapy. Along with online therapy, it is a type of telepsychology service. In telephone-based therapy, there is verbal communication, but no non-verbal communication which is present in video calls, for example.
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👉 Telephone counseling in the context of Crisis hotline
A crisis hotline is a phone number people can call to get immediate emergency telephone counseling, usually by trained volunteers. The first such service was founded in England in 1951 and such hotlines have existed in most major cities of the English speaking world at least since the mid-1970s. Initially set up to help those contemplating suicide, many have expanded their mandate to deal more generally with emotional crises. Similar hotlines operate to help people in other circumstances, including rape, eating disorders, bullying, self-harm, runaway children, human trafficking, and people who identify as LGBTQ+ or intersex. Despite crisis hotlines being common, their effectiveness in reducing suicides is not clear.