Technical support in the context of Systems administrator

An IT administrator, system administrator, sysadmin, or admin is a person who is responsible for the upkeep, configuration, and reliable operation of computer systems, especially multi-user computers, such as servers. The system administrator seeks to ensure that the uptime, performance, resources, and security of the computers they manage meet the needs of the users, without exceeding a set budget when doing so.

To meet these needs, a system administrator may acquire, install, or upgrade computer components and software; provide routine automation; maintain security policies; troubleshoot; train or supervise staff; or offer technical support for projects.

Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. It aims to ensure users can effectively operate the product and resolve any issues that may arise throughout its lifecycle.

The Double Asteroid Redirection Test (DART) was a NASA space mission aimed at testing a method of planetary defense against near-Earth objects (NEOs). It was designed to assess how much a spacecraft impact deflects an asteroid through its transfer of momentum when hitting the asteroid head-on. The target asteroid, Dimorphos, is a minor-planet moon of the asteroid Didymos; neither asteroid poses an impact threat to Earth, but their joint characteristics made them an ideal benchmarking target. Launched on 24 November 2021, the DART spacecraft successfully collided with Dimorphos on 26 September 2022 at 23:14 UTC about 11 million kilometers (6.8 million miles; 0.074 astronomical units; 29 lunar distances) from Earth. The collision shortened Dimorphos's orbit by 32 minutes, greatly in excess of the pre-defined success threshold of 73 seconds. DART's success in deflecting Dimorphos was due to the momentum transfer associated with the recoil of the ejected debris, which was substantially larger than that caused by the impact itself.

DART was a joint project between NASA and the Johns Hopkins University Applied Physics Laboratory. The project was funded through NASA's Planetary Defense Coordination Office, managed by NASA's Planetary Missions Program Office at the Marshall Space Flight Center, and several NASA laboratories and offices provided technical support. The Italian Space Agency contributed LICIACube, a CubeSat which photographed the impact event, and other international partners, such as the European Space Agency (ESA), and Japan Aerospace Exploration Agency (JAXA), are contributing to related or subsequent projects.