System administrator in the context of "Technical support"

In product development, an end user (sometimes end-user) is a person who ultimately uses or is intended to ultimately use a product. The end user stands in contrast to users who support or maintain the product, such as sysops, system administrators, database administrators, information technology (IT) experts, software professionals, and computer technicians. End users typically do not possess the technical understanding or skill of the product designers, a fact easily overlooked and forgotten by designers: leading to features creating low customer satisfaction. In information technology, end users are not customers in the usual sense—they are typically employees of the customer. For example, if a large retail corporation buys a software package for its employees to use, even though the large retail corporation was the customer that purchased the software, the end users are the employees of the company, who will use the software at work.

In computer security, vulnerabilities are flaws or weaknesses in a system's design, implementation, or management that can be exploited by a malicious actor to compromise its security.

Despite a system administrator's best efforts to achieve complete correctness, virtually all hardware and software contain bugs where the system does not behave as expected. If the bug could enable an attacker to compromise the confidentiality, integrity, or availability of system resources, it can be considered a vulnerability. Insecure software development practices as well as design factors such as complexity can increase the burden of vulnerabilities.

A configuration file, also known as config file, is a file that stores data used to configure a software system such as an application, a server or an operating system.

Some applications provide a tool to create, modify, and verify the syntax of their configuration files – sometimes via graphical user interface (GUI). For context, system administrators may be expected to create and modify text config files via a text editor. For server processes and operating-system settings, there is often no standard tool, but operating systems may provide graphical interfaces such as YaST or debconf.