Quality of experience (QoE) is a measure of the delight or annoyance of a customer's experiences with a service (e.g., web browsing, phone call, TV broadcast). QoE focuses on the entire service experience; it is a holistic concept, similar to the field of user experience, but with its roots in telecommunication. QoE is an emerging multidisciplinary field based on social psychology, cognitive science, economics, and engineering science, focused on understanding overall human quality requirements.
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Quality of experience in the context of Subjective video quality
Subjective video quality is video quality as experienced by humans. It is concerned with how video is perceived by a viewer (also called "observer" or "subject") and designates their opinion on a particular video sequence. It is related to the field of Quality of Experience. Measuring subjective video quality is necessary because objective quality assessment algorithms such as PSNR have been shown to correlate poorly with subjective ratings. Subjective ratings may also be used as ground truth to develop new algorithms.
Subjective video quality tests are psychophysical experiments in which a number of viewers rate a given set of stimuli. These tests are quite expensive in terms of time (preparation and running) and human resources and must therefore be carefully designed.
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