Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. It aims to ensure users can effectively operate the product and resolve any issues that may arise throughout its lifecycle.
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👉 Customer support in the context of White-collar workers
A white-collar worker is a person who performs knowledge-based, aptitude-based, managerial, or administrative work generally performed in an office or similar setting. White-collar workers include job paths related to banking, finance, compliance, legal, risk management, internal audit, data privacy, cybersecurity, insurance, government, consulting, academia, accountancy, business and executive management, customer support, design, economics, science, technology, engineering, market research, human resources, operations research, marketing, public relations, real estate, information technology, networking, healthcare, architecture, and research and development.
In contrast, blue-collar workers perform manual labor or work in skilled trades; pink-collar workers work in care, health care, social work, or teaching; green-collar workers specifically work in the environmental sector; and grey-collar jobs combine manual labor and skilled trades with non-manual or managerial duties.