Hospitality industry

In microeconomics, an industry is a branch of an economy that produces a closely related set of raw materials, goods, or services. For example, one might refer to the wood industry or to the insurance industry.

When evaluating a single group or company, its dominant source of revenue is typically used by industry classifications to classify it within a specific industry. For example the International Standard Industrial Classification (ISIC) – used directly or through derived classifications for the official statistics of most countries worldwide – classifies "statistical units" by the "economic activity in which they mainly engage". Industry is then defined as "set of statistical units that are classified into the same ISIC category". However, a single business need not belong just to one industry, such as when a large business (often referred to as a conglomerate) diversifies across separate industries.

One classical breakdown of economic activity distinguishes three sectors:

• Primary: involves the retrieval and production of raw materials, such as corn, coal, wood or iron. Miners, farmers and fishermen are all workers in the primary sector.
• Secondary: involves the transformation of raw materials or intermediate goods into goods, as in steel into cars, or textiles into clothing. Builders and dressmakers work in the secondary sector.
• Tertiary: involves the supplying of services to consumers and businesses, such as babysitting, cinemas or banking. Shopkeepers and accountants work in the tertiary sector.

In the 20th century, economists began to suggest that traditional tertiary services could be further distinguished from "quaternary" and quinary service sectors. Economic activity in the hypothetical quaternary sector comprises information- and knowledge-based services, while quinary services include industries related to human services and hospitality.

Emotional labor is the act of managing one's own emotions and the emotions of others to meet job or relationship expectations. It requires the capacity to manage and produce a feeling to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers. This includes analysis and decision-making in terms of the expression of emotion, whether actually felt or not, as well as its opposite: the suppression of emotions that are felt but not expressed. This is done so as to produce a certain feeling in the customer or client that will allow the company or organization to succeed.

Roles that have been identified as requiring emotional labor include those involved in education, public administration, law, childcare, health care, social work, hospitality, media, advocacy, aviation and espionage. As particular economies move from a manufacturing to a service-based economy, more workers in a variety of occupational fields are expected to manage their emotions according to employer demands when compared to sixty years ago.

Ooty (Tamil: [uːʈ(ː)i] ; officially Udagamandalam (Tamil: [uðɐhɐmɐɳɖɐlɐm]), anglicized: Ootacamund listen, abbreviated as Udagai, Tamil: [uðɐhɐi]) is a town and municipality in the Nilgiris district of the Indian state of Tamil Nadu. It is located 86 km (53 mi) northwest of Coimbatore, and is the headquarters of Nilgiris district. Situated in the Nilgiri hills, it is known by the epithet "King of all the Hill Stations", and is a popular tourist destination.

Originally occupied by the Toda people, the area came under the rule of the East India Company in the 18th century. It later served as the summer capital of Madras Presidency. The economy is based on the hospitality industry serving tourism and agriculture. The town is connected to the plains by the Nilgiri ghat roads and Nilgiri Mountain Railway.

Rydges Hotels & Resorts, or Rydges, was a hotel accommodation and hospitality provider that operates in Australia and New Zealand. Rydges accommodates one million guests annually, across a range of market segments. Rydges is a subsidiary of the ASX-listed Event Hospitality and Entertainment, a corporation that owns and operates brands in the entertainment, hospitality, and leisure sectors, mainly within Australasia.

The leisure industry is the segment of business focused on recreation, entertainment, sports, and tourism (REST)-related products and services.

The field has developed to the point of having university degrees and disciplines focused on it, such as the Cornell University School of Hotel Administration, Webber, and San Jose State University's departments of hospitality, recreation and tourism management. Some universities offer leisure degrees, two of those universities can be found in the Netherlands: the Breda University of Applied Sciences and the NHLStenden University of Applied Sciences. Both offers bachelor's in international leisure management, the latter of which is branded as International Leisure & Events Management.

Brookfield Properties is a North American subsidiary of commercial real estate firm Brookfield Property Partners, which itself is a subsidiary of alternative asset management company Brookfield Corporation. It is responsible for the asset management of the company's real estate portfolio, including office, multi-family residential, retail, hospitality, and logistics buildings. Brookfield Properties acquired General Growth Properties, one of the largest mall operators in the U.S., and merged it into Brookfield Properties in 2018. As of 2024, Brookfield Properties operates corporate offices in nine countries around the world, including China, India, Germany and the US.