Technical support, commonly shortened as tech support, is a form of customer service provided to assist users in resolving problems with products such as consumer electronics and software. Technical support is typically delivered through call centers, online chat, and email services. In addition, many companies operate online forums or discussion boards where customers can provide peer-to-peer assistance, a practice shown to reduce the workload and costs of formal support channels.
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User support in the context of Software development
Software development is the process of designing, creating, testing, and maintaining software applications to meet specific user needs or business objectives. The process is more encompassing than programming, writing code, in that it includes conceiving the goal, evaluating feasibility, analyzing requirements, design, testing and release. The process is part of software engineering which also includes organizational management, project management, configuration management and other aspects.
Software development involves many skills and job specializations including programming, testing, documentation, graphic design, user support, marketing, and fundraising.
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