Social psychology (sociology) in the context of "Emotional labor"

The sociology of race and ethnic relations is the study of social, political, and economic relations between races and ethnicities at all levels of society. This area encompasses the study of systemic racism, like residential segregation and other complex social processes between different racial and ethnic groups, as well as theories that encompass these social processes

The sociological analysis of race and ethnicity frequently interacts with postcolonial theory and other areas of sociology such as stratification and social psychology. At the level of political policy, ethnic relations is discussed in terms of either assimilationism or multiculturalism. Anti-racism forms another style of policy, particularly popular in the 1960s and 1970s. At the level of academic inquiry, ethnic relations is discussed either by the experiences of individual racial-ethnic groups or else by overarching theoretical issues.

Social psychology is the methodical study of how thoughts, feelings, and behaviors are influenced by the actual, imagined, or implied presence of others. Although studying many of the same substantive topics as its counterpart in the field of sociology, psychological social psychology places more emphasis on the individual, rather than society; the influence of social structure and culture on individual outcomes, such as personality, behavior, and one's position in social hierarchies. Social psychologists typically explain human behavior as a result of the relationship between mental states and social situations, studying the social conditions under which thoughts, feelings, and behaviors occur, and how these variables influence social interactions.

Symbolic interactionism is a sociological theory that develops from practical considerations and alludes to humans' particular use of shared language to create common symbols and meanings, for use in both intra- and interpersonal communication.

It is particularly important in microsociology and social psychology. It is derived from the American philosophy of pragmatism and particularly from the work of George Herbert Mead, as a pragmatic method to interpret social interactions.

Discourse analysis (DA), or discourse studies, is an approach to the analysis of written, spoken, or sign language, including any significant semiotic event.

The objects of discourse analysis (discourse, writing, conversation, communicative event) are variously defined in terms of coherent sequences of sentences, propositions, speech, or turns-at-talk. Contrary to much of traditional linguistics, discourse analysts not only study language use 'beyond the sentence boundary' but also prefer to analyze 'naturally occurring' language use, not invented examples. Text linguistics is a closely related field. The essential difference between discourse analysis and text linguistics is that discourse analysis aims at revealing socio-psychological characteristics of a person/persons rather than text structure.

Dialectic of Enlightenment (German: Dialektik der Aufklärung) is a work of philosophy and social criticism written by Frankfurt School philosophers Max Horkheimer and Theodor W. Adorno. The text, published in 1947, is a revised version of what the authors originally had circulated among friends and colleagues in 1944 under the title of Philosophical Fragments (German: Philosophische Fragmente).

One of the core texts of critical theory, Dialectic of Enlightenment explores the socio-psychological status quo that had been responsible for what the Frankfurt School considered the failure of the Enlightenment. They argue that its failure culminated in the rise of Fascism, Stalinism, the culture industry and mass consumer capitalism. Rather than liberating humanity as the Enlightenment had promised, they argue it had resulted in the opposite: in totalitarianism, and new forms of barbarism and social domination.

Erving Goffman (11 June 1922 – 19 November 1982) was a Canadian-born American sociologist, social psychologist, and writer, considered by some "the most influential American sociologist of the twentieth century".

In 2007, The Times Higher Education Guide listed him as the sixth most-cited author of books in the humanities and social sciences.

Murray George Ross, OC OOnt (April 12, 1910 – July 20, 2000) was a Canadian sociologist, author, and academic administrator. He was the founding president of Toronto's York University and served in that role from 1959 to 1970.

Born in Sydney, Nova Scotia, the son of James Alway Ross and Sarah Agnes Kay, Ross received a Bachelor of Arts degree in economics and sociology from Acadia University in 1936. He received a Master of Arts degree in sociology from the University of Toronto in 1938. He did post-graduate work in sociology at the University of Chicago in 1939 and in Social psychology from Columbia University in 1949. He received a LL.D. from the University of Toronto in 1971.