Knowledge-intensive services, abbreviated as KIS, are services that involve activities that are intended to result in the creation, accumulation, or dissemination of knowledge, where knowledge-intensiveness refers to how knowledge is produced and delivered with highly intellectual value-add. Knowledge intensive business services (commonly known as KIBS) are the knowledge-intensive service activities for developing a customized service or product solution to satisfy the client's needs and they are provided mainly for other companies or organizations. These concepts are continuously discussed, formulated, and developed as a part of the constantly evolving academic discipline of knowledge management.
Knowledge-intensive services occupy a central position as an integrator of the innovation system, which by knowledge-intensive processes enables information, people, and systems to interact and where companies, research institutions, and other innovative organizations drive technological and service innovations forward for the advancement of research and development and for business and entrepreneurial purposes.