A call for service (CFS, also known as a job, hitch, incident, callout, call-out, or simply a call) is an incident that emergency services or public safety organizations (such as police, fire departments, and emergency medical services) are assigned to resolve, handle, or assist with. Operationally, a call for service is any incident where emergency services are a third-party intervener, regardless of whether their presence was requested or they came across it in the course of their duties.
The term "call" originates from the telephone calls made by the public to emergency telephone numbers to report the incident to dispatchers and request an emergency service response. There are two types of calls for service: dispatched calls, which are made by members of the public through emergency number calls; and self-initiated, self-generated, or directed calls, which are made by emergency services personnel.